FAQ: Is student logging in with the correct Email Address/Username?

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INTRODUCTION

In order for Dyknow Teachers to see student device thumbnails in their monitoring sessions, students must login to their devices with the same Username or Email Address that appears in their Dyknow student User profile.

To see how students are logging into their devices, take a look at the screen shots below.

CHROMEBOOK

Students using Chromebooks must login to their devices with the same email address that's recorded in their Dyknow student User profile.

Chromebook-Login-Mock-Up__1_.png

To identify the email address associated with a student Chromebook device login:

  1. Open Chromebook System Preferences
  2. Scroll down to the People section
  3. Locate the name of the student in question, and identify the email address associated

 

WINDOWS AND MAC

Students using Windows/PC and Mac devices must login to their devices with the same username that's recorded in their Dyknow student User profile.

Macbook-Login-Mock-up2.png

To identify login credentials on a student Windows/PC device:

  1. Open File Explorer
  2. Click the OS (C:) file path
  3. Click the Users file
  4. Review the list of file names/usernames to identify the correct student device username

    Note: There may also be a "Default" username and a "Public" username listed.

To identify login credentials on a student Mac device:

  1. Navigate to Settings > Users & Groups > Login Options
  2. Identify the Account Name (this must match the Dyknow Username)

 

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