Error: You must have JavaScript enabled on your browser to use the DyKnow Admin Console

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Summary

When logging in to the DyKnow administration console, the following appears: "You must have JavaScript enabled on your browser to use the DyKnow Admin Console." even though the browser does not have JavaScript disabled. 

Solution

This can happen if the Application Pool in IIS, that DyKnow is installed on, is set to use .NET 4.0.  To resolve this issue:

  1. Open IIS.
  2. Locate the Application Pool DyKnow is installed on.
  3. Change it to use the .NET v2.0 framework.
  4. Restart IIS.


In the example below, DyKnow is installed in the Default Web Site (recommended) and is using theDefaultAppPool.

http://www.dyknow.com/images/support/596/iisapppool.jpg

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