Error: 900000302 Retrieving Audio

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Summary

When opening a notebook with audio, the following prompt will appear.

"This notebook has Audio Replay capability.  Would you like to retrieve the audio file from the DyKnow Server?"

After selecting Yes, the following error occurs:

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Solution

Users will encounter this error if they are not enrolled in the class in which this notebook was created.  This functionality exists to offer teachers control of who may access notebooks with associated audio.

To resolve this issue, enroll the student needing to access the audio into the class used when the audio was recorded.

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