DyKnow Crashes on Login or Communication Test

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Summary

DyKnow crashes when a user attempts to login or performs a communication test. This is only for the cases when DyKnow crashes and closes when performing one of the above tasks and not for general communication errors such as 900001100 - 900001172.

 

Solution

The following instructions involve changing a value in the registry, extreme caution is recommended while dealing with the registry.

  1. Open up the registry by typing in “regedit” in the ‘Run’ command from the Start menu.
  2. Expand “HKEY_CURRENT_USER”
  3. Expand “Control Panel” from under “HKEY_CURRENT_USER”
  4. Click on “International” from under “Control Panel”
  5. From the list on the right side, find “sPositiveSign”
  6. Double click on “sPositiveSign”
  7. Please verify that this is set as “” or no value. This should be blank or null value. Please verify that there is nothing here (even check for blank spaces)
  8. If symptoms persist, change the value of of "sPositiveSign" to 0 and reboot the computer.
  9. Repeat steps 1 though 7 above to remove the 0 and set the value to blank or null value.
More information on this problem can be referenced at http://support.microsoft.com/kb/919236
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