Error: SQL Request Failed

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Summary

When attempting to upgrade the DyKnow server, the error "SQL Request Failed" occurs.

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Solution

This error occurs if the database listed under "Database server that you are installing to:" does not match previous installations. 

To verify the database server for the previous installation:
1. Click Start, search for an open regedit then navigate to HKEY_LOCAL_MACHINE\SOFTWARE\DyKnow\DySrv40
2. Compare the value of DBServer to the server listed in the installer.

Solution 1:
Change the installer so that it points to the same server listed in the registry

Solution 2:
If solution 1 is not possible, change the registry key of DBServer to point to the server listed in the installer. 

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