How to perform a logged install

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The following steps can be used to generate detailed logs when having trouble installing DyKnow.  Please email the generated file to support@dyknow.com along with any error message and any other steps you have tried.

Logged install of DyKnow msi installer

  1. Open an elevated command prompt (right click - run as administrator) 
  2. Point the cmd to the directory containing the installer
  3. Type msiexec /i DyKnowCloud_x64.msi /l*v c:\install.log (modify installer name as needed)

OR If the failure is during installation of a prerequisite:

  1. Open an elevated command prompt (right click - run as administrator)
  2. Point the cmd to the directory containing the installer
  3. Type dyknowinstall56_x64.exe /debuglog (modify installer name as needed)
  4. A file called "InstallShield.log" should appear in the same directory as your installer.

Logged install of GPO installation

  1. Open regedit
  2. Set the following keys in HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer:
    String value: Logging = voicewarmup
    DWORD value: Debug = 00000003
  3. GPO installation will create a MSI*.log file in C:\Windows\Temp
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