DyKnow Monitor Proxy Reset




Log into the machine as an administrator and update the following registry keys with the proper proxy settings:

  • [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
    "ProxyServer" = <Enter correct proxy server>
    "ProxyOverride" = <enter correct proxy exceptions>
  • [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections]
    "DefaultConnectionSettings" = <Change the text representation of the hexadecimal code listed on the right>
    "SavedLegacySettings" =
     <Change the text representation of the hexadecimal code listed on the right>

    *NOTE: These were the problem keys and must be changed or else your changes will revert to the previous setting upon a system restart.  Also note that because these keys are in hexadecimal format, they are not searchable via a text string search.

Restart the Monitor service or computer and attempt to Monitor the machine(s) again.


TIP: To ensure data integrity and eliminate manually typing in these settings the administrator can:

  1. Configure the proxy settings in Internet Explorer first (Internet Options > Connections > Lan Settings)
  2. Open the registry editor (Start > Run > regedit), navigate to and export the following key to your desktop: [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings].
  3. Once exported, edit the registry key file using Notepad and globally replace HKEY_CURRENT_USER with HKEY_USERS.
  4. Save the updated registry key file.
  5. Double-click the registry key file to execute the changes in the registry.
  6. Restart the Monitor service or computer and attempt to Monitor the machine(s) again.
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