Administrator Implementation Guide: DyKnow Cloud


The following are important setup steps to ensure a successful implementation.


Pre Set Up: Schedule your implementation call:  If you haven't done so, please schedule your implementation call as outlined in the welcome email. Administrator user credentials, installers, and all aspects of the below are covered in this call.

Step 1: Allow DyKnow Cloud On Your Network

  1. Whitelist "*," "*," in your filter and firewall. (click here for specific domains DyKnow references on Amazon)
  2. Whitelist C:\Program Files\DyKnow\Cloud in your antivirus software

Step 2: Set up SIS Integration

User, class, and class rosters must be set up in DyKnow.  Please review the following steps to begin the bulk upload process. Once uploaded, we will test data quality and then begin your recurring daily upload.

With OneRoster:  If your SIS exports OneRoster data files, upload those following our instructions to upload data via secure FTP

Format Other Than OneRoster:

  1. Build your .csv files, being sure to include the fields listed in our .CSV guide.
  2. Upload your .csv files to your institution's secure FTP location (credentials provided by the DyKnow CSM team following your implementation call). Instructions to upload data via secure FTP.
  3. Email to let us know data has been uploaded

Chromebook Schools: Allow DyKnow Authentication

In GSuite, Allow DyKnow authentication against student user accounts.

Navigate to Security > Advanced Settings > Authentication > Manage API Client Access
Under "Authorized API Client," copy and paste the following entries into the "Client Name" and "API Scope" fields, and click "Authorize:"

  1. Client
    API Scope:
  2. Client Name:
    API Scope:

Chromebook Schools: Follow Chrome Best Practices

Step 3: Installing DyKnow on Student Devices

Step 4: Admin Console Set Up

  1. Set IP and Time restrictions for monitoring 

Step 5: Feature Training 101

  • Email your dedicated CSM or to schedule your the professional development services you purchased, or hear more about our services. To quickly familiarize yourself to DyKnow Cloud, review our Welcome to DyKnow Cloud guide.

Support Options

  1. Tell your CSM what email alias you want to receive teacher-generated reports from DyKnow Cloud
  2. Search our Knowledge Base for a solution
  3. Open a support ticket by emailing
  4. Accelerate adoption by emailing us apps and/or websites you want to ensure are listed in your school's catalog for Blocking Plans
Have more questions? Submit a request


Powered by Zendesk