This article details how to upload your SIS data import files into DyKnow.
Note: We require secure transmissions per industry best practices. Non-secure FTP is not supported. Your FTP client must support the sFTP or FTPS protocol. If your SIS cannot send files directly, export the files and send with a separate FTP client. If you need a client, we recommend FileZilla.
- Log in using the credentials given to you by your Customer Success Manager.
- Email firstname.lastname@example.org notifying us of your intention to send files via FTP. The DyKnow team will create your specific FTP account.
- Point your FTP client* to either:
- Drag and drop your .csv data files into the upload folder (upload/). Or set up an automated job to upload your data to us periodically.
Note: Your data import files will run nightly and changes will be reflected the next day as long as our FTP server receives them by 2:00 AM EST. If automating, we recommend you run this job in the middle of the night and be sure to set your target directory to upload (upload/).