Websense and DyKnow Monitor 5.7

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Problem

If you are running Websense Remote Filtering product with DyKnow Monitor v5.7 client and you notice an issue accessing internal network resources such as shared drives or email, you may need to whitelist this service with your DyKnow product.

Solution

Upgrade to DyKnow Monitor v5.8 client.

OR

If you must stay on DyKnow Monitor v5.7 client, go to DyKnow Administration Console > Manage Institution > Edit Global URL Filtering Bypass List > Add Program > enter "Websense" in the first field and "wepsvc.exe" in the second > Update > Update list.

Restart all teacher and student devices for this to take affect.

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    Robert Miller

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