There is a known conflict between the DyKnow Monitor v5.7 Filter URLs feature and the Barracuda Web Filter/Security agent.
If you are using Barracuda Web Security Agent, you must use DyKnow Monitor v5.8.
If you are using a Barracuda Web Filter appliance, we recommend you use DyKnow Monitor v5.8. If you must use DyKnow Monitor v5.7, you must follow these steps:
- DyKnow Administration Console
- Manage Institution
- Edit Global URL Filtering Allow List
- [insert IP address of your Barracuda Web Filter appliance]
- Click Next until it saves
All other Barracuda product lines work without issue.