The Dyknow student agent on Windows/PC devices requires a customized .MSI installer and prerequisites.
Note: Dyknow’s Windows Cloud Connector is not required on Administrator, Tech Coach, and Teacher devices.
The customized installer and prerequisites can be deployed manually, via an image, or using your preferred 3rd party push tool.
After the DyKnow agent is installed, it will automatically update by default as we release new software updates. Students will not need to opt into these updates or accept them, they are automatic.
This document is a resource for Dyknow Administrators to understand how to:
CONFIRM STUDENT WINDOWS DEVICE USAGE IN DYKNOW
Follow the steps below to confirm in Dyknow the usage of Windows/PC devices by students at your district.
1. Login to Dyknow as an Administrator and click the gear icon to access the Admin Settings.
2. Click the Cloud Connector tab.
3. Click Windows in the Choose all student device types section.
Note: The Create Cloud Connector window will appear.
4. Determine if you want to prevent students from uninstalling DyKnow from their Windows/PC devices.
5. Click the Create button.
Note: A new Windows Cloud Connector section will display on the page.
6. Review the Windows Cloud Connector section.
7. Click the download icon to download the Windows Cloud Connector.
Note: The Choose Windows Version window will appear.
8. Click to download the bitness version that matches your students’ devices from the Choose Windows Version window.
Note: Your file will begin downloading immediately.
9. Click to download the prerequisite(s) associated with the selected bitness version; you will be directed to the Dyknow Box folder hosting this (these) redistributable(s).
Note: Both 32- and 64-bit versions of Microsoft Visual C++ MUST be installed on 64-bit systems.
10. Click the blue Download button to download this (these) redistributable(s) from the hosting Dyknow Box folder.
11. Continue to install the Windows Cloud Connector and necessary prerequisite(s) onto student devices.
INSTALL WINDOWS WINDOWS CLOUD CONNECTOR MANUALLY
Prerequisite: Confirm Student Windows Usage in Dyknow
Follow the steps below to manually install the Windows Cloud Connector onto student devices.
1. Log onto the student Windows device as an Administrator.
2. Double click to install the vcredist_x86 (and vcredist_x64) prerequisite file(s) downloaded during the Confirm Student Windows Usage in Dyknow process.
3. Double click to install the downloaded DyKnowCloud_dyknow_x86 or DyKnowCloud_dyknow_x64 Windows Cloud Connector file downloaded during the Confirm Student Windows Usage in Dyknow process.
4. Verify that the Dyknow icon appears in the system tray of the Windows device after installation.
Trouble installing DyKnow?
Generate and send installer logs so our technical support team can assist.