Teachers may notice that student thumbnails are not "realtime" or "don't show a video of a student's screen." To avoid putting unnecessary strain on school networks, student thumbnails automatically refresh every 60 seconds. However, it is possible to manually refresh a student thumbnail to get an up to date view of a screen.
To Refresh a Student Thumbnail
- Hover over the thumbnail of a student whose screen you'd like to refresh.
- A shade will appear. Click the purple refresh icon and a new thumbnail image should appear.
- Additionally, clicking on the blue expand button will display a "big view" of the student's screen that automatically refreshes every 15 seconds.