DyKnow Cloud - Refresh Student Thumbnails

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Teachers may notice that student thumbnails are not "realtime" or "don't show a video of a student's screen." To avoid putting unnecessary strain on school networks, student thumbnails automatically refresh every 60 seconds. However, it is possible to manually refresh a student thumbnail to get an up to date view of a screen.

To Refresh a Student Thumbnail

  1. Hover over the thumbnail of a student whose screen you'd like to refresh.
  2. A shade will appear. Click the purple refresh icon and a new thumbnail image should appear.
  3. Additionally, clicking on the blue expand button will display a "big view" of the student's screen that automatically refreshes every 15 seconds.
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