Refresh Student Device Thumbnails

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INTRODUCTION

Dyknow Teachers may notice that student thumbnails are not "real time" or "don't show a video of a student's screen."

To avoid putting unnecessary strain on school networks, student thumbnails automatically refresh every 60 seconds in grid view or every 15 seconds in big view. However, it is possible to manually refresh a student thumbnail to get an up-to-date view of their screen.

This document is a resource for Dyknow Teachers to understand how to:

 

REFRESH A STUDENT DEVICE THUMBNAIL IN GRID VIEW

Follow the steps below to refresh a student device thumbnail in grid view during an active monitoring session.

1. Hover your mouse over the thumbnail of the student device screen you'd like to refresh.

2. Click the purple refresh icon; a new thumbnail image will appear.

 

REFRESH A STUDENT DEVICE THUMBNAIL IN BIG VIEW

Follow the steps below to refresh a student device thumbnail in big view during an active monitoring session.

1. Hover your mouse over the thumbnail of the student device screen you'd like to refresh.

2. Click the blue expand icon; you will be redirected to big view.

3. Click the purple refresh icon; a new thumbnail image will appear.

 

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