Prerequisite: Mac OS X 10.10 or 10.12+
The Dyknow Cloud agent on student Mac devices requires a customized installer. The .pkg file can be deployed manually or via push tools such as Casper Suite or Apple Remote Desktop. Please ask your CSM or email firstname.lastname@example.org to request your custom installer.
Auto-Update Reminder: The Dyknow Cloud Connector automatically updates. We recommend setting up your Mobile Device Management (MDM) software to allow for these updates to occur, ensuring Dyknow stays up-to-date on all of your devices.
- To ensure the .pkg remains installed on student devices, select or implement this policy via your push tool or MDM
- Disallow Mac Parental Controls
Note: Based on your school's Mac OS configurations, Parental Controls may cause a message on some students' devices that says "You do not have access to update DyKnow."
To resolve this message, be sure DyKnow Cloud is whitelisted in your Parental Control settings. These settings may exist in your MDM Software, or locally on the device.