How to Send Logs from Student Devices

Follow

INTRODUCTION

When trying to troubleshoot problems with DyKnow Cloud's agent, the best and quickest way to a resolution is to send a Log Report from the student's device.

This document is a resource for DyKnow Administrators, Tech Coaches, and Teachers to understand:

 

STUDENT VIEW: DYKNOW LOG SENDER

Log_Sender_Instructions.png

Please remember to include the following helpful information in the "Comments" section of the submitted Log Report:

  • Student Name
  • Class Name
  • Teacher Name
  • Date and Time of the occurrence
  • DyKnow Support Ticket Number (if applicable)

 

HOW TO SEND A LOG FROM EACH TYPE OF STUDENT DEVICE/OS:

  1. Open a Google Chrome web browser on the student's Chromebook.

  2. Right click on the DyKnow Cloud extension.

  3. Select Options.

  4. Complete the available fields, including the following details in the Description of the incident:

    - Student Name
    - Class Name
    - Teacher Name
    - Date and Time of the Occurrence
    - DyKnow Support Ticket Number (if applicable)

  5. Click Send Logs.

    A ticket will be created in our Support system with your request.
See a quick video here
  1. On the student's laptop, open File Explorer.

  2. Find the C:/ folder, and follow the path below:

    C:\Program Files\DyKnow\Cloud\dyknowlogsender

  3. Run the LogSender program and select the appropriate Start and End Date for the occurrence.

  4. Fill out the Additional Information with as much detail as possible, including the following details:

    - Student Name
    - Class Name
    - Teacher Name
    - Date and Time of the Occurrence
    - DyKnow Support Ticket Number (if applicable)

  5. Click the Send button and wait for the log files to be transferred to DyKnow.

    A ticket will be created in our Support system with your request.

OR as an Admin, remotely send them!

  1. On the student's MacBook, navigate to the Applications folder.

  2. Find and double click on the DyKnowLogSender application.

  3. Select the appropriate Start and End Date for the occurrence.

  4. Fill out every open text field, or the log won't send, including the details below:

    - Student Name
    - Class Name
    - Teacher Name
    - Date and Time of the Occurrence
    - DyKnow Support Ticket Number (if applicable)

  5. Click the Send button and wait for the log files to be transferred to DyKnow before closing the dialog.

    A ticket will be created in our Support system with your request

OR as an Admin, remotely send them!

iOS

  1. Open the DyKnow App on the student iPad.

  2. Find the DyKnow Logo.

  3. Find the health kit icon (briefcase with a + on it).

  4. Fill out the form with as much detail as possible, including the details below:

    - Student Name
    - Class Name
    - Teacher Name
    - Date and Time of the Occurrence
    - DyKnow Support Ticket Number (if applicable)

  5. Click the Send button and wait for the log files to be transferred to DyKnow before closing the dialogue.

    A ticket will be created in our Support system with your request.
Have more questions? Submit a request

Comments