Send Log Report from Student Device

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INTRODUCTION

When trying to troubleshoot problems with Dyknow, the best and quickest way to a resolution is to send a Log Report from the student's device.

This document is a resource for Dyknow Administrators, Tech Coaches, and Teachers to understand how to:

Log_Sender_Instructions.png

 

SEND A LOG FROM A STUDENT CHROMEBOOK:

Follow the instructions below to send a Log Report from a student Chromebook device.

1. Open the Google Chrome web browser on the student's Chromebook.

2. Right click on the Dyknow Cloud Connector Extension.

Note: Click here for Apple's How to right-click on Mac instructions.

3. Click Options.

4. Complete the available fields, including all the following details in the Description of the incident:

  • Student name
  • Class name
  • Teacher name
  • Date and time of the issue occurrence
  • Dyknow Support Ticket # (if applicable)

5. Click Send Logs.

Note: A ticket will be created in our Support system with your request. Once the Log Report has been reviewed, a Dyknow School Success Manager will respond via email with feedback.

 

SEND A LOG FROM A STUDENT WINDOWS/PC:

Follow the instructions below to send a Log Report from a student Windows device or click here to see a quick video.

Note: If you do not have access to the student device, please contact your Dyknow Administrator to request that he/she send a Log Report remotely.

1. On the student's laptop, open File Explorer.

2. Find the C:/ folder, and follow the path below:

C:\Program Files\DyKnow\Cloud\dyknowlogsender

3. Run the LogSender program.

4. Select the appropriate Start and End Date for the occurrence.

5. Fill out the Additional Information with as much detail as possible, including all the following:

  • Student name
  • Teacher name
  • Class name
  • Timeframe during which the issue occurred
  • Dyknow Support Ticket # (if applicable)

5. Click the Send button and wait for the log files to be transferred to Dyknow.

Note: A ticket will be created in our Support system with your request. Once the Log Report has been reviewed, a Dyknow School Success Manager will respond via email with feedback.

 

SEND A LOG FROM A STUDENT MAC:

Follow the instructions below to send a Log Report from a student Mac device.

Note: If you do not have access to the student device, please contact your Dyknow Administrator to request that he/she send a Log Report remotely.

1. On the student's Mac, navigate to the Applications folder.

2. Find and double click on the DyKnowLogSender application.

3. Select the appropriate Start and End Date for the occurrence.

4. Fill out every open text field, or the log won't send, including all the details below:

  • Student name
  • Teacher name
  • Class name
  • Time of the issue occurrence
  • Dyknow Support Ticket # (if applicable)

5. Click the Send button and wait for the log files to be transferred to Dyknow before closing the dialog.

Note: A ticket will be created in our Support system with your request. Once the Log Report has been reviewed, a Dyknow School Success Manager will respond via email with feedback.

 

SEND A LOG FROM A STUDENT iOS DEVICE:

Follow the instructions below to send a Log Report from a student iOS device.

1. Open the Dyknow App on the student iPad.

2. Find the Dyknow Logo.

3. Find the health kit icon (briefcase with a + on it).

4. Fill out the form with as much detail as possible, including the details below:

  • Student name
  • Teacher name
  • Class name
  • Date and time of the issue occurrence
  • Dyknow Support Ticket # (if applicable)

5. Click the Send button and wait for the log files to be transferred to Dyknow before closing the dialogue.

Note: A ticket will be created in our Support system with your request. Once the Log Report has been reviewed, a Dyknow School Success Manager will respond via email with feedback.

 

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