Students Not Monitored Reports

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INTRODUCTION

Dyknow's Report Selected feature enables Dyknow Teachers to create and send Students Not Monitored Reports when they are unable to see student device thumbnails in an active monitoring session and therefore require assistance.

The Report Selected button logs this data and sends it to the school's established point of contact. If your school is using the Tech Coach Role, Tech Coaches will receive Students Not Monitored Reports for their assigned campuses; otherwise, the Dyknow Admin will receive these reports.

Note: To ensure the correct point of contact at your school is receiving these Students Not Monitored Reports, please email Dyknow Support with the new email address you'd like us to use.

This document is a resource for:

 

HOW TO SEND STUDENTS NOT MONITORED REPORTS

Follow the steps below to send a Students Not Monitored Report to your school's assigned Tech Coach (or the Dyknow Admin) during an active monitoring session.

1. Locate the monitored/not monitored student device totals in the upper left-hand corner of your active monitoring session.

2. Click the Show students not monitored hyperlink.

3. Click the checkbox(es) next to the name(s) of the student(s) you would like to report.

4. Click the Report Selected button.

 

HOW TO RESOLVE STUDENTS NOT MONITORED

If you receive an email with the subject line Dyknow Cloud: Students Not Monitored Report from MM/DD/YYYY, it was created as a digest of reports from your Teachers when (s)he experienced issues monitoring the listed student devices and therefore requires assistance.

Follow the steps below to resolve the issue(s) identified in a Students Not Monitored Report.

1. Login to Dyknow.

2. Click the gear icon DyKnow_Web_App_-_gear_icon.png; you will be redirected to the Admin Settings.

3. Locate the Users tab.

4. Search for the student's Name, Username or Email Address.

5. Click the bullet list icon to the left of the student's name to reveal the student User profile details.

6. Review the student User profile details and compare to the possible scenarios below:

Version #: N/A

If the Dyknow Cloud Connector Version # is listed as N/A, the Dyknow Cloud Connector may not be installed on the device.

Resolution: Check the student's device to see if the Dyknow Cloud Connector is installed. For step-by-step instructions on locating the Dyknow Cloud icon on a student's device, review our FAQ: Is Dyknow Installed article.

  • If the Dyknow Cloud "swoosh" icon is present on the student's device, then Dyknow is successfully installed.
  • If the Dyknow Cloud "swoosh" icon is NOT present on the student's device, then Dyknow is not installed. Install the Dyknow Cloud Connector onto the student's device.

Last Date Communicated: Never Communicated / Last Monitored Session: Never Monitored

If the Last Date Communicated is listed as Never Communicated and the Last Monitored Session is listed as Never Monitored, the Dyknow Cloud Connector may not be installed on the device.

Resolution: Check the student's device to see if the Dyknow Cloud Connector is installed. For step-by-step instructions on locating the Dyknow Cloud icon on a student's device, review our FAQ: Is Dyknow Installed article.

  • If the Dyknow Cloud "swoosh" icon is present on the student's device, then Dyknow is successfully installed.
  • If the Dyknow Cloud "swoosh" icon is NOT present on the student's device, then Dyknow is not installed. Install the Dyknow Cloud Connector onto the student's device.

Last Date Communicated and/or Last Monitored Session are Outdated

If the Last Date Communicated and/or Last Monitored Session fields are out of date, or listed as N/A, then the installed Dyknow Cloud Connector may not be updated to the Latest Version available.

Resolution: Restart the student's device.

If restarting the student's device does not resolve the issue:

  • Determine if there have been any changes to your network or content filter and ensure Dyknow is still whitelisted; and,
  • Send a Log Report from the student's device.

Username/Email Address Doesn't Match the Student Device Login

If the student's Username/Email Address in Dyknow does not match what is being used to login to their device, then Dyknow will not recognize the device for monitoring.

In order to be identified for monitoring:

  • Students using Chromebook devices must login to their device with the same Email Address that's recorded in their Dyknow User profile; and
  • Students using Windows/PC devices and Mac devices must login to their device with the same Username that's recorded in their Dyknow User profile.

Resolution: Ensure the student uses the correct device login credentials; if necessary:

  • Update the student's Username/Email Address in their Dyknow User profile to match their device login; or,
  • Update the student's device login to match the Username/Email Address in their Dyknow User profile.

Outside Allowed Monitoring Settings

If the student's IP Address does not match/is outside one of the allowed IP Restrictions, double check your IP Restrictions.

Resolution: Ensure the identified IP Ranges are correct, and, if necessary, add the student's identified IP Address to the list of allowed IP Ranges.

 

WHAT ELSE CAN I DO?

 

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