Whitelist DyKnow Cloud traffic in your school's content filter, firewall, and antivirus
If the DyKnow Cloud teacher interface is blank or inconsistent and you are confident in your infrastructure and SIS data imports, it may be that your school content filter, firewall, or antivirus is blocking DyKnow Cloud AWS (Amazon) content.
Make sure you allow on ALL networks used by teachers and students. Create an exception or "allow" entry in your filter or firewall for all of the following:
*.dyknow.me *.s3.amazonaws.com *.dyknow.com
Here is a list of explicit DNS names if your filter doesn't support wildcards:
https://dyknow-archive-prod.s3.amazonaws.com https://dyknow-avatar-prod.s3.amazonaws.com https://dyknow-avatar-stock.s3.amazonaws.com https://dyknow-bfile-prod.s3.amazonaws.com https://dyknow-cloud-downloads.s3.amazonaws.com https://dyknow-icons-prod.s3.amazonaws.com https://dyknow-static.s3.amazonaws.com https://dyknow-upload-prod.s3.amazonaws.com
If your filter or firewall claims to only take IP addresses, please ask your provider about handling DNS names instead as it is difficult to predict which of the hundreds of IPs Amazon assigns to our service.
If you believe your Windows antivirus client is slowing or stopping DyKnow Cloud on a student device, whitelist this folder in your antivirus console: