Whitelist DyKnow Cloud in School Content Filter, Firewall, and Antivirus

Follow

BEST PRACTICE

Whitelist DyKnow Cloud traffic in your school's content filter, firewall, and antivirus

If the DyKnow Cloud teacher interface is blank or inconsistent and you are confident in your infrastructure and SIS data imports, it may be that your school content filter, firewall, or antivirus is blocking DyKnow Cloud AWS (Amazon) content.

Solution

Create an exception or "allow" entry in your filter or firewall for *.dyknow.me and *.s3.amazonaws.com and *.dyknow.com.  Make sure you do this on ALL networks used by teachers and students.

Here is a list of explicit DNS names if your filter doesn't support wildcards:

https://www.dyknow.me
https://oauth.dyknow.me
https://api.dyknow.me
https://update.dyknow.me
https://diag.dyknow.com
https
://dyknow-archive-prod.s3.amazonaws.com https://dyknow-avatar-prod.s3.amazonaws.com https://dyknow-avatar-stock.s3.amazonaws.com https://dyknow-bfile-prod.s3.amazonaws.com https://dyknow-cloud-downloads.s3.amazonaws.com https://dyknow-icons-prod.s3.amazonaws.com https://dyknow-static.s3.amazonaws.com https://dyknow-upload-prod.s3.amazonaws.com

If your filter or firewall claims to only take IP addresses, please ask your provider about handling DNS names instead as it is difficult to predict which of the hundreds of IPs Amazon assigns to our service. 

Related

If you believe your Windows antivirus client is slowing or stopping DyKnow Cloud on a student device, whitelist this folder in your antivirus console:

C:\Program Files\DyKnow\Cloud

Have more questions? Submit a request

Comments

Powered by Zendesk