Student devices can only be monitored by one Class at a time in DyKnow.
Sometimes Teachers forget to end their monitoring sessions, causing student thumbnails to not appear in another Teacher's session. This situation is easily corrected by using the Take & Monitor button.
- Verify that student devices in your Class are not being monitored. This can be done in a session by looking at the "__ of __ students are connected" tracker in the top left corner.
- Click Show students not monitored hyperlink.
Note: This list shows students who are being monitored elsewhere [probably by a forgetful teacher] along with students not connected for technological reasons (for more help on this topic, click here).
- If you see students Monitored by Another Teacher that you expect to monitor, click the Take & Monitor button.
Note: The selected student devices will appear as thumbnails.