DyKnow Cloud: Forgot or Reset Password/Login

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PROBLEM

An admin or teacher has forgotten a password or needs to reset it.

SOLUTION

If you forgot your password, click Forgot password? on your DyKnow Cloud login screen on the browser and follow the prompts.

If you know your password and need to reset it, login to DyKnow Cloud, click your name in the upper-right corner, click Change Password and follow the prompts.

If you are a DyKnow admin and need to reset a teacher's password:

  1. Login to https://[yourschool].dyknow.com
  2. Click the gear icon 
  3. Click Users
  4. Search for the user
  5. Edit user and reset password

NOTE

Occasionally DyKnow Cloud itself will force an admin or teacher to change her password. This is a routine security measure.

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