Run a Dyknow Health Check on Student Device

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INTRODUCTION

The Dyknow Health Check feature is designed to enable teachers to resolve common issues that prevent students from being monitored on Chromebook, Windows, and Mac devices.

If a student thumbnail is not visible during a monitoring session, teachers can use the Health Check to quickly identify the reason why and resolve the issue using very limited class time!

This document is a resource for Dyknow Teachers to understand how to:

 

RUN A HEALTH CHECK ON A STUDENT CHROMEBOOK

Follow the steps below to run a Health Check for a student's Chromebook device during a monitoring session.

1. In a monitoring session, click Show Students Not Monitored.

Show_Students_Not_Monitored_2.png

2. Select the checkbox(es) next to student(s) you want to troubleshoot.

Never_Connected_to_this_Session_v2.PNG

Note: If the name of the student you're looking for is not listed, click Can't find student? and proceed to Report Missing Students.

Can_t_find_student.png

3. Click Report Selected to generate a Health Check Code.

Note: No matter how many students you select, clicking the Report Selected button will generate a four-digit Health Check Code for all selected students.

Report_Selected_v2.PNG

4. Take note of the Health Check Code you generated to enter onto the affected student(s) device.

Health_Check_Code_v2.PNG

5. On student device, click the Dyknow icon in the Google Chrome browser window.

Dyknow_Cloud_icon_2.png

6. Click Something not working?

Dyknow_Cloud_icon_-_Something_not_working_2.png

7. Enter the Health Check Code you generated.

Dyknow_Cloud_icon_-_Health_Check_Code_entry_2.png

8. Press enter on your keyboard, or click Okay on the screen; the Health Check message will display, identifying the issue Dyknow found and resolution instructions.

Dyknow_Cloud_icon_-_Health_Check_Code_entry_3.png

 

RUN A HEALTH CHECK ON A STUDENT WINDOWS DEVICE

Follow the steps below to run a Health Check for a student's Windows device during a monitoring session.

1. In a monitoring session, click Show Students Not Monitored.

Show_Students_Not_Monitored_2.png

2. Select the checkbox(es) next to student(s) you want to troubleshoot.

Never_Connected_to_this_Session_v2.PNG

Note: If the name of the student you're looking for is not listed, click Can't find student? and proceed to Report Missing Students.

Can_t_find_student.png

3. Click Report Selected to generate a Health Check Code.

Note: No matter how many students you select, clicking the Report Selected button will generate a four-digit Health Check Code for all selected students.

Report_Selected_v2.PNG

4. Take note of the Health Check Code you generated to enter onto the affected student(s) device.

Health_Check_Code_v2.PNG

5. On student device, click the Dyknow icon in the system tray.

Windows_Cloud_Connector.png

6. Click Something not working?

Something_not_working.png

7. Enter the Health Check Code you generated.

Entered_Health_Check_Code.png

8. Press enter on your keyboard, or click Okay on the screen; the Health Check message will display, identifying the issue Dyknow found and resolution instructions.

Okay.png

 

RUN A HEALTH CHECK ON A STUDENT MAC DEVICE

Follow the steps below to run a Health Check for a student's Mac device during a monitoring session.

1. In a monitoring session, click Show Students Not Monitored.

Show_Students_Not_Monitored_2.png

2. Select the checkbox(es) next to student(s) you want to troubleshoot.

Never_Connected_to_this_Session_v2.PNG

Note: If the name of the student you're looking for is not listed, click Can't find student? and proceed to Report Missing Students.

Can_t_find_student.png

3. Click Report Selected to generate a Health Check Code.

Note: No matter how many students you select, clicking the Report Selected button will generate a four-digit Health Check Code for all selected students.

Report_Selected_v2.PNG

4. Take note of the Health Check Code you generated to enter onto the affected student(s) device.

Health_Check_Code_v2.PNG

5. On student device, click the Dyknow icon in the system tray.

dyknow_icon_2.png

6. Click Something not working?

something_not_working.png

7. Enter the Health Check Code you generated.

health_check_code_field.png

8. Press enter on your keyboard, or click Okay on the screen; the Health Check message will display, identifying the issue Dyknow found and resolution instructions.

okay.png

 

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